Shipping
Free standard shipping on Australian orders over $100. Express Post available.
Frequently Asked Questions
Shipping & Delivery
How long will my order take to arrive?
Most orders are dispatched within 1–2 business days. Standard delivery takes 3–7 business days. Express Post orders placed before 12pm AEST are usually dispatched same day and arrive within 1–3 business days.
Do you offer free shipping?
Yes — free standard shipping on all Australian orders over $100. Express Post is available at an additional cost.
Do you ship to PO boxes and rural addresses?
Yes, we ship Australia-wide including PO boxes and rural/remote addresses. Allow extra time for regional areas.
Can I track my order?
Yes. Once dispatched you'll receive a tracking number via email to track through Australia Post or the carrier's website.
Do you ship internationally?
Yes. Costs and delivery times vary by destination and are calculated at checkout. Contact info@sleepandsound.com.au with any questions.
Can I change my shipping address after placing an order?
Contact us at info@sleepandsound.com.au as soon as possible with your order number. We'll do our best to update it before dispatch.
Do you offer expedited shipping?
Yes — Express Post is available at checkout for faster delivery.
Orders & Payment
What payment methods do you accept?
We accept Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay, and bank deposit (direct transfer) for standard, wholesale, and NDIS orders.
Can I change or cancel my order after placing it?
Contact us at info@sleepandsound.com.au as soon as possible. Once dispatched, we cannot modify or cancel an order.
I haven't received an order confirmation email — what should I do?
Check your junk or spam folder. If it's not there, contact info@sleepandsound.com.au with your name and order details.
How do I cancel or edit an order?
Contact us at info@sleepandsound.com.au with your order number as soon as possible. We cannot guarantee changes after 24 hours as orders may already be in processing.
What if there is a problem with my order?
Contact us at info@sleepandsound.com.au within 7 days with your order number. We'll resolve it with a replacement, refund, or store credit.
I didn't receive all of my order — what should I do?
Items may occasionally ship separately. Check your tracking first. If still incomplete after the expected delivery window, contact info@sleepandsound.com.au.
Do you offer wholesale or bulk pricing?
Yes. We work with healthcare providers, hospitals, pharmacies, and other businesses. Contact info@sleepandsound.com.au to discuss wholesale pricing and terms.
Returns & Refunds
What is your returns policy?
We accept returns within 30 days of purchase for items that are unused, in original packaging, and in resalable condition. Due to hygiene reasons, earplugs, mouthguards, nasal dilators, and other in-ear or in-mouth devices cannot be returned once opened.
My item arrived damaged or faulty — what do I do?
Contact us within 7 days with a photo of the damage and your order number. We'll arrange a replacement or refund promptly.
How long do refunds take to process?
Refunds are processed within 3–5 business days of receiving and inspecting the returned item, back to your original payment method.
Do I have to pay for return shipping?
If the item is faulty or we made an error, we cover return shipping. For change-of-mind returns, the customer pays return postage.
How do I initiate a return?
Email info@sleepandsound.com.au with your order number and reason for return. We'll send you instructions and a return address.
Can I exchange an item instead of returning it?
Yes, in most cases. Contact info@sleepandsound.com.au and we'll arrange an exchange, subject to stock availability and the item being in original unused condition.
NDIS & Plan Management
Can I use my NDIS funding to purchase from Sleep & Sound?
Yes. Many products are suitable for NDIS participants, particularly hearing protection, sleep aids, and sensory products. We provide tax invoices for plan-managed and self-managed participants.
How do I place an NDIS order?
Place your order online as normal. At checkout, select Direct Transfer as your payment method. Email info@sleepandsound.com.au with your participant's full name and NDIS number and we'll issue a compliant tax invoice.
Do you work with plan managers?
Yes. Your plan manager can pay via direct bank transfer. Include your NDIS participant name and number in the order notes and contact us to send the invoice directly to your plan manager.
Are your products registered on the NDIS price catalogue?
Our products are generally sold as everyday items and do not require NDIS price catalogue registration. Check with your plan manager or support coordinator to confirm eligibility under your specific plan.
Earplugs & Earmuffs
What's the difference between earplugs and earmuffs?
Earplugs are inserted into the ear canal — discreet and portable. Earmuffs sit over the ears and are easier to put on and remove, ideal for children, people with sensory sensitivities, or frequent removal situations.
Which provides better noise reduction — earplugs or earmuffs?
High-quality earplugs can achieve higher NRR ratings, but earmuffs are more practical for everyday use especially for children. For maximum protection, some people use both together.
Can children wear earplugs?
Standard adult earplugs are not suitable for young children. We recommend earmuffs for children under 10. For older children, smaller earplug options are available — check product pages for age recommendations.
What are filtered earplugs and who are they for?
Filtered earplugs like Eargasm and Alpine reduce noise evenly across frequencies so you can still hear speech and music clearly at a safer volume. Ideal for concerts, events, musicians, and people with noise sensitivity.
What types of earplugs do you offer for sleeping?
We offer foam, silicone, and wax earplugs, as well as high-fidelity filtered earplugs. Each offers different noise reduction and comfort levels — check product pages for NRR/SLC80 ratings.
White Noise Machines
What is a white noise machine and how does it help sleep?
A white noise machine produces a consistent, soothing sound that masks disruptive background noise — traffic, snoring, neighbours, or a restless household — helping your brain relax and stay asleep.
Which white noise machine is best for babies and young children?
The Hushh Portable White Noise Machine is popular for babies and toddlers — compact, rechargeable, and safe near infants. The Yogasleep Nod is another great option with a built-in nightlight.
Can I use a white noise machine all night?
Yes. White noise machines are designed for continuous use. Keep the volume comfortable — loud enough to mask noise, not so loud it becomes disruptive.
Are white noise machines safe for babies?
Yes, when used correctly. Keep the volume around 50–60dB and position it at least 1–2 metres from the baby. Product pages include model-specific safety guidance.
Anti-Snoring Products
What anti-snoring products do you stock?
We stock mandibular advancement devices (Somnofit, Somnofit-S), nasal dilators (Clipair), anti-snoring belts (Oscimed), and positional pillows (Posiform). Each works differently depending on the cause of snoring.
How do nasal breathing devices work?
Nasal dilators like Clipair gently open the nasal passages, improving airflow and reducing snoring caused by nasal obstruction. They are comfortable and non-invasive.
What is an anti-snoring belt?
Anti-snoring belts like the Oscimed belt are worn around the torso to encourage side sleeping. Sleeping on your back is a common cause of snoring — positional therapy can significantly reduce snoring frequency.
How do I know which anti-snoring product is right for me?
Mouth breathers often benefit from a mandibular advancement device. Nasal snorers may find a nasal dilator more effective. Contact info@sleepandsound.com.au for guidance, or speak with your GP or sleep specialist.
Are mandibular advancement devices (MADs) comfortable to wear?
There is usually an adjustment period of 1–2 weeks. The Somnofit range is adjustable and customisable. Most users find them comfortable after the initial break-in period.
Can I use these products if I have dental work, implants, or dentures?
Some devices are not suitable for certain dental conditions. Check the product page for contraindications and consult your dentist if unsure.
Aromatherapy & Sleep Aids
Do you sell aromatherapy oils and products?
Yes. We stock aromatherapy oils and sleep aids designed to support relaxation and better sleep. Essential oils are concentrated plant extracts known for their therapeutic properties, commonly used to promote calm and restful sleep.
How do sleep masks help with sleep?
Sleep masks block out unwanted light, creating a dark environment that signals to your brain it's time to sleep. A good sleep mask can significantly improve sleep quality for shift workers, travellers, or anyone sleeping in a light-filled room.
About Sleep & Sound
Who are Sleep & Sound?
Sleep & Sound is an Australian online store specialising in products designed to improve sleep quality and protect hearing. Our range includes nasal breathing devices, anti-snoring products, sleep masks, earplugs, earmuffs, white noise machines, aromatherapy oils, and more — all carefully selected for quality, safety, and effectiveness.
Are your products safe to use?
Yes. All products we stock undergo rigorous testing to ensure they are safe and comply with relevant Australian health and safety regulations. We only stock products from trusted, reputable brands.
Are your products Australian-approved?
Where applicable, our products meet Australian safety and noise reduction standards. Noise reduction ratings (NRR/SNR/SLC80) are listed on relevant product pages.
Do your products come with a warranty?
Most products come with a manufacturer's warranty. Warranty periods vary by brand and product — refer to the individual product page or contact us for details.
How do I know which product is right for me?
Our product pages include detailed descriptions, noise reduction ratings, and best-for guides to help you choose. If you're still unsure, contact info@sleepandsound.com.au and we'll point you in the right direction.
Are your products suitable for children?
Yes — we stock products specifically designed for children, including Hushies Kids Earmuffs and Alpine Muffy Kids Earmuffs. Always check the recommended age range on the product page before purchasing.
Contact & Support
How do I get in touch with Sleep & Sound?
Email info@sleepandsound.com.au — we aim to respond within 1 business day. You can also use the contact form on our website.
What are your customer service hours?
We're an online store based in Australia. We respond to enquiries Monday to Friday during business hours (AEST).
I have a question that's not answered here — what should I do?
Send an email to info@sleepandsound.com.au and we'll get back to you as soon as we can.