Shipping & Returns
Shipping & Returns
Fast dispatch, reliable delivery, and a hassle-free return process — because your sleep matters.
Shipping Information
Order Cut-off Time
Paid in full before 1:00 PM AEST? We dispatch that same day.
Business Days
Parcel Post — same state 2–4 days, interstate 3–6 days.
Business Days
Express Post — same state 1–2 days, interstate 1–3 days.
Orders Tracked
You'll receive tracking details by email as soon as your order ships.
Orders placed after 2:00 PM, on weekends, or on public holidays will be processed the next business day. Occasional unforeseen circumstances may require up to 24 hours for processing.
During peak periods (Christmas, public holidays) and for remote or rural areas, delivery times may take longer than the estimates above.
Delivery Times (Australia Post)
| Service | Same State | Interstate | Cost |
|---|---|---|---|
| Parcel Post — Standard | 2–4 business days | 3–6 business days | From $8 |
| Express Post — Fastest | 1–2 business days | 1–3 business days | $12.90 |
| Larger Items — Freight | White noise machines, bulk earplugs, etc. | $15.00 | |
| International | Rates vary by product and destination | At checkout | |
Shipping Costs
💡 You can estimate shipping costs by entering your postcode at checkout before completing your purchase.
Return Policy
Must Be Unused
Item must be in saleable condition with original packaging, seals and tags intact.
Days to Return
Return requests must be made within 30 days of your purchase date.
Buyer Pays Return
Return postage costs are the buyer's responsibility.
Excluded from returns: Opened or used items (unless faulty) and items marked as final sale or clearance cannot be returned.
Free shipping orders: If your order originally qualified for free shipping and you return it, the original shipping cost will be deducted from your refund. Delivery and gift-wrapping fees are non-refundable.
How to Return an Item
Contact Us
Email info@sleepandsound.com.au to request a return. Include your order number and reason for return.
Pack & Send
Once approved, securely pack the item in its original packaging and send it to the address we provide.
Refund Processed
After we receive and inspect the item, your refund will be approved and processed promptly.
Frequently Asked Questions
How long will it take for my order to arrive?
How much does shipping cost?
Can I return an item if I change my mind?
What if I received a faulty item?
Do you ship internationally?
Still have questions?
Our team is happy to help during business hours.