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Shipping & Refunds

Shipping

We ship Australia-wide from the Sunshine Coast, Queensland. Orders are dispatched within 1–2 business days of payment being received.

Delivery Timeframes

Standard delivery typically takes 3–7 business days depending on your location. Express options are available at checkout. Please note that delivery timeframes are estimates provided by the carrier and are not guaranteed.

Shipping Costs

Free standard shipping on all Australian orders over $100. Orders under $100 incur a flat shipping rate calculated at checkout based on your location and order weight.

International Shipping

We ship to New Zealand, the United States, and many other countries worldwide. International shipping rates and estimated delivery times are calculated at checkout. Customers are responsible for any customs duties, taxes, or import fees applicable in their country.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details. If you have not received tracking information within 3 business days of placing your order, please contact us.

Returns & Refunds

Change of Mind

We accept change of mind returns within 30 days of delivery, provided the item is unused, in its original packaging, and in resaleable condition. Return shipping costs are the responsibility of the customer. Once we receive and inspect the returned item, a refund will be issued to your original payment method within 5–7 business days.

Hygiene Items — No Returns

For health and hygiene reasons, the following products cannot be returned or exchanged once opened or used:

  • Earplugs (foam, silicone, flanged, or custom-moulded)
  • Sleep masks and eye masks
  • Nasal dilators and nasal strips
  • Mouthguards and anti-snoring devices
  • Diffusers and any product that comes into contact with the mouth, nose, or ears

This policy is in place to protect the health and safety of all our customers and is consistent with Australian Consumer Law provisions for hygiene-sensitive goods.

Faulty or Damaged Items

If your item arrives faulty, damaged, or not as described, you are entitled to a remedy under the Australian Consumer Law. Please contact us within 7 days of receiving your order with your order number and photos of the issue. We will arrange a replacement, repair, or full refund at no cost to you.

Incorrect Items

If you receive an incorrect item, please contact us immediately. We will arrange for the correct item to be sent and cover all associated shipping costs.

How to Request a Return

To initiate a return, please email us at info@sleepandsound.com.au with your order number and reason for return. Do not send items back without prior authorisation — unauthorised returns may not be accepted.

Your Rights Under Australian Consumer Law

Our returns policy operates alongside and does not limit your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality, and the failure does not amount to a major failure.

How to Insert Earplugs Correctly

1

Roll

With clean, dry hands, roll the earplug between your thumb and forefinger until it compresses into a tight, crease-free cylinder.

2

Pull

Reach over your head with your opposite hand and pull your ear up and back to straighten the ear canal.

3

Insert

Gently insert the compressed foam earplug into your ear canal with a slight twisting motion while it's still compressed.

4

Hold

Hold in place for 10–15 seconds while the foam expands to fill the canal and create a seal.

5

Check the seal

The earplug should sit flush with or slightly inside the ear canal entrance — not protruding.

1

Warm

Roll the silicone putty between your fingers until soft and pliable.

2

Flatten

Shape into a small flat disc.

3

Press

Press gently over the ear canal opening to form a seal. Do not insert into the canal.

4

Remove

Peel away gently after use.

1

Hold

Hold the earplug by the stem with one hand.

2

Pull

Use your other hand to pull your ear up and back.

3

Insert

Insert narrow tip first into the ear canal with a gentle twisting motion. The stem remains outside the ear.

4

Adjust

Gently adjust depth for comfort and seal.

5

Remove

Pull out slowly by the stem with a slight twisting motion.

Good Fit vs Not a Good Fit

Good Fit

  • Sits flush with or slightly inside the ear canal
  • Noise is noticeably reduced
  • Feels snug but comfortable
  • Stays in place when you move
  • Can still hear important sounds

Not a Good Fit

  • Protrudes from the ear
  • Noise reduction is poor
  • Feels painful or causes pressure
  • Falls out easily
  • Causes itching or irritation

Frequently Asked Questions

Roll the earplug tightly, pull your earlobe up and back to straighten the ear canal, insert with a slight twisting motion, and hold for 10–15 seconds while the foam expands. A proper seal sits flush with the ear canal entrance — not protruding.

No — earplugs reduce noise but don't eliminate it entirely. The body absorbs sound through the skull as well as the ears, so complete silence isn't possible with passive earplugs. High NRR earplugs like Macks Snore Blockers (NRR 32) provide the highest practical level of passive noise reduction.

Foam earplugs insert into the ear canal and offer higher noise reduction ratings (NRR 29–33). Silicone earplugs mould over the ear canal opening — they're more comfortable for some people and fully waterproof, but typically offer lower noise reduction. For sleeping, foam is usually more effective; for swimming, silicone is the better choice.

Soft foam earplugs with a high NRR are the most effective for blocking snoring. Macks Snore Blockers (NRR 32) are our top recommendation. For a reusable option, Alpine Sleep Deep is designed specifically for maximum noise blocking during sleep.

Hold the earplug in place for at least 10–15 seconds. Letting go too early is the most common reason earplugs don't seal properly. The foam needs time to expand and fill the contours of your ear canal.

The most common causes are: not rolling tightly enough before insertion, not pulling the ear up and back, letting go before the foam fully expands, or using the wrong size. If you've corrected all of these and still have poor noise reduction, try a higher NRR earplug.

Earplugs should feel snug but not painful. If they fall out easily, they may be too small. If they cause pressure or pain, they may be too large. Standard earplugs suit most adults; smaller options like Macks Slim Fit or Macks Dreamgirl are designed for narrower ear canals.

Yes, when inserted correctly and replaced regularly. Foam earplugs are single-use — reusing them reduces effectiveness and hygiene. For nightly use, a reusable option like Alpine Sleep Deep is more practical and cost-effective.

Which Earplug Is Right for You?

Mack's Snore Blockers Ear Plugs

Macks Snore Blockers Soft Foam Earplugs | NRR 32

Blocking snoring

View product
macks slimfitsoft foam earplugs

Macks Slim Fit Soft Foam Earplugs | Smaller Ears | NRR 29

Smaller ear canals

View product
Alpine Sleep Deep Reusable Earplugs

Alpine Sleep Deep Reusable Earplugs

Reusable nightly use

View product
Pillow Soft Silicone Waterproof Ear Plug - Adult Value Pack 6 Pair

Macks Pillow Soft Silicone Earplugs | Adults | NRR 22

No insertion required

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Macks Ear Seals Earplugs | Waterproof & Noise Blocking | NRR 27

Macks Ear Seals Earplugs | Waterproof & Noise Blocking | NRR 27

Swimming & water sports

View product
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