Shipping and Returns Policy
At Sleep and Sound, we’re committed to making your shopping experience smooth, reliable, and hassle-free. Below, you’ll find all the details about our shipping and returns policies.
Shipping Information
Same Day Dispatch
- Orders received and paid in full by 1:00 PM (AEST) are processed and dispatched the same day.
- Orders placed after 2:00 PM, on weekends, or on public holidays will be processed the next business day.
Please note: While we aim to dispatch same-day, occasional delays due to unforeseen circumstances may require up to 24 hours for processing.
Shipping Information
At Sleep and Sound, we aim to pack and dispatch your order as quickly as possible so you can receive your sleep, noise-blocking, breathing, or sensory products without delay.
We are an Australian family-run business based on the Sunshine Coast, Queensland, and we ship orders Australia-wide.
Shipping Within Australia
We ship orders throughout Australia using trusted delivery partners, including Australia Post and other courier services where required.
Australian Shipping Rates
Shipping Method | Cost |
Standard Post | $10 flat rate |
Express Post | $13 flat rate |
Free Standard Shipping | Orders over $100 |
Shipping options and costs will be shown at checkout before you complete your order.
Free Shipping Over $100
We offer free standard shipping on Australian orders over $100, unless otherwise stated.
Free shipping applies to eligible orders after discounts and before any shipping fees are applied.
Please note: if an order that received free shipping is later returned for change of mind, the original postage cost incurred by Sleep and Sound may be deducted from the refund in accordance with our Returns Policy.
Standard Shipping
Standard shipping is available Australia-wide at a flat rate of $10.
Estimated delivery timeframes vary depending on your location, Australia Post network conditions, and courier availability.
As a general guide:
Location | Estimated Delivery Time |
Queensland Metro | 2–5 business days |
Interstate Metro Areas | 3–7 business days |
Regional Areas | 5–10 business days |
Remote Areas | 7–14 business days |
These timeframes are estimates only and may vary during peak periods, public holidays, severe weather events, or postal delays.
Express Shipping
Express shipping is available Australia-wide at a flat rate of $13.
Express shipping generally provides a faster delivery service than Standard Post, but delivery times can still vary depending on your location and carrier network conditions.
Please note that Express Post does not always guarantee next-business-day delivery, particularly for regional or remote areas.
Order Processing Times
We do our best to dispatch orders quickly.
Most orders are packed and dispatched the same day, provided the item is in stock and there are no payment or address issues.
Orders placed on weekends or public holidays will usually be processed on the next business day.
During busy periods, sales events, supplier delays, or unexpected stock discrepancies, dispatch may take a little longer. If there is a significant delay with your order, we will do our best to contact you as soon as possible.
Tracking Your Order
Once your order has been dispatched, you will usually receive a tracking number by email.
Please allow some time for tracking information to update after the parcel has been lodged with the carrier.
If your tracking shows “label created” or “pending”, this may mean the parcel has been packed and is waiting to be scanned by the carrier.
Delivery Delays
While we do our best to dispatch orders promptly, delivery delays can sometimes occur once a parcel is with Australia Post or a courier.
Once an order has left our warehouse, delivery times are controlled by the carrier. However, if your parcel appears delayed or missing, please contact us and we will help investigate.
Incorrect or Incomplete Addresses
Please ensure your shipping address is correct before placing your order.
Sleep and Sound is not responsible for delays, non-delivery, or returned parcels caused by incorrect or incomplete address details provided at checkout.
If a parcel is returned to us due to an incorrect address, we may need to charge a re-delivery fee before sending the order again.
Authority to Leave and Safe Drop
Some parcels may be left in a safe place if the carrier determines it is appropriate.
If you do not want your parcel left unattended, please select a delivery option that requires signature where available, or contact us before dispatch.
Sleep and Sound is not responsible for parcels that are marked as delivered by the carrier but are missing after being left in a safe place.
Missing or Lost Parcels
If your parcel has not arrived within the expected timeframe, please check your tracking link first.
If the tracking has not updated for several business days, or your parcel appears to be missing, please contact us with your order number and we will investigate with the carrier.
We may need to allow the carrier reasonable time to complete their investigation before a replacement or resolution can be arranged.
Items Out of Stock or Delayed
Occasionally, an item may become unavailable due to stock discrepancies, supplier delays, customs delays, or higher-than-expected demand.
If this happens, we will contact you as soon as possible with available options, which may include:
- waiting for the item to arrive;
- swapping to a suitable alternative;
- splitting the shipment where appropriate;
- cancelling and refunding the unavailable item.
International Shipping
Sleep and Sound ships worldwide.
If you are outside Australia and would like to purchase from us, please contact us before placing your order so we can confirm whether shipping is available to your location.
Contact Us About Shipping
If you have any other questions about your order or delivery, please contact us with your order number so we can assist you quickly.
Email: [email protected]
Sleep and Sound Returns Policy
At Sleep and Sound, we want you to feel confident when shopping with us. If something is not quite right, please contact us and we will do our best to help.
Change of Mind Returns
We understand that sometimes a product may not be suitable, or you may simply change your mind.
For change-of-mind returns, we may accept returns where the item is:
- returned within 30 days of purchase;
- unused, unopened, and in original saleable condition;
- in its original packaging with all accessories, manuals, and inserts included;
- not damaged, marked, opened, worn, or used; and
- accompanied by proof of purchase.
Due to hygiene and health reasons, some products cannot be returned if opened or used. This may include, but is not limited to:
- Earplugs;
- Sleep masks;
- Nasal dilators;
- Mouthguards;
- Breathing devices;
- Personal care or hygiene-related products;
- Any product that has been inserted into the nose, mouth, or ears.
We reserve the right to refuse a change-of-mind return if the item is not in original, unopened, and resaleable condition.
Return Shipping for Change of Mind
For change-of-mind returns, the customer is responsible for the cost of returning the item to Sleep and Sound.
We recommend using a tracked postage method, as Sleep and Sound is not responsible for returned parcels that are lost or damaged in transit.
Free Shipping and Returned Orders
Sleep and Sound offers free shipping on eligible orders over $100.
If your order received free shipping and you return an item for change of mind, the original postage cost incurred by Sleep and Sound may be deducted from your refund.
This applies because free shipping is offered as a promotion based on the completion of the original sale. If the item is returned, the original shipping cost is no longer covered by the sale.
Partial Returns and Free Shipping Threshold
If you return part of an order and the remaining order value falls below the free shipping threshold of $100, we may deduct the original shipping cost from your refund.
For example, if your original order qualified for free shipping because it was over $100, but the returned item reduces the final order value below $100, the standard shipping fee that would have applied may be deducted from the refund.
Refunds for Change of Mind
Once your returned item has been received and inspected, we will notify you of the outcome.
If the return is approved, your refund will be processed to your original payment method, less any applicable original postage cost or deductions outlined in this policy.
Please allow reasonable processing time for the refund to appear in your account, depending on your payment provider.
Exchanges
Where possible, we may offer an exchange instead of a refund, provided the returned item meets the change-of-mind return conditions above.
If the replacement item is of a higher value, the customer will need to pay the difference. If it is of a lower value, we may refund the difference, less any applicable shipping costs.
Additional postage may apply for sending the replacement item.
Faulty, Damaged, or Incorrect Items
If an item is faulty, damaged, unsafe, not as described, or does not perform as advertised, please contact us as soon as possible with your order number, a description of the issue, and photos or videos where relevant.
Depending on the nature of the issue, you may be entitled to a repair, replacement, or refund.
Items That Cannot Be Returned for Change of Mind
For hygiene, health, and safety reasons, we cannot accept change-of-mind returns for products that have been opened, used, worn, inserted, or removed from sealed packaging.
This includes many sleep, breathing, ear, and mouth-related products.
How to Return an Item
Please contact us before sending your return so we can confirm whether your item is eligible.
Please include your order number, name, and reason for return inside the parcel.
Return address:
Sleep and Sound
Parcel Locker 10208 85774
Shop 7, 7–15 Lindsay Rd
Buderim QLD 4556
Australia
Important Notes
Sleep and Sound reserves the right to assess all returned items before approving a refund, exchange, or store credit.
Items returned without prior contact, without proof of purchase, or in used, opened, damaged, or unsaleable condition may be refused.
Frequently Asked Questions (FAQs)
How long will it take for my order to arrive?
Standard delivery takes 2–7 business days, while express delivery takes 1–3 business days depending on your location.
How much does shipping cost?
Shipping starts from $8. Orders over $99 ship free. Express shipping is $12.90.
Can I return an item if I change my mind?
Yes, within 30 days of purchase, as long as the item is in saleable condition with original packaging intact.
What if I received a faulty item?
Contact us immediately at in**@sl***********.au , and we’ll assist with a replacement or refund.
Do you ship internationally?
Yes! Rates vary by destination and are calculated at checkout.
Shipping and Returns Policy
At Sleep and Sound, we’re committed to making your shopping experience smooth, reliable, and hassle-free. Below, you’ll find all the details about our shipping and returns policies.
Shipping Information
Same Day Dispatch
- Orders received and paid in full by 1:00 PM (AEST) are processed and dispatched the same day.
- Orders placed after 2:00 PM, on weekends, or on public holidays will be processed the next business day.
Please note: While we aim to dispatch same-day, occasional delays due to unforeseen circumstances may require up to 24 hours for processing.
Delivery Times (via Australia Post)
Parcel Post (Standard):
- Same State: 2–4 business days
- Interstate: 3–6 business days
Express Post (Fastest Option):
- Same State: 1–2 business days
- Interstate: 1–3 business days
For remote or rural areas, delivery times may vary.
Shipping Costs
- Flat Rate: Starting at $8 for small items (calculated at checkout).
- Free Shipping: Available for orders over $99.
- Express Shipping: $12.90 nationwide.
- International Shipping: Rates vary by product and destination (calculated at checkout).
You can estimate shipping costs by entering your postcode at checkout.
Tracking and Larger Items
- All orders include tracking. Once shipped, you’ll receive an email with your tracking details.
- Larger items, like white noise machines or bulk earplugs, may incur a freight cost of $15.
Delays
- During peak times (Christmas, public holidays), delivery may take longer.
- For remote areas or islands, additional time may be required due to limited transport options.
Returns Policy
Change of Mind Returns
We accept returns if you change your mind, provided:
- The return request is made within 30 days of purchase.
- The item is unused, in saleable condition, with original packaging intact (including seals and tags).
- The product is not excluded from returns (see exclusions below).
Return Process
- Contact our team at [email protected] to request a return.
- Once approved, securely pack the item and return it to the address provided.
- Return postage costs are the responsibility of the buyer.
Refund Assessment
- Refunds will be processed once the item is inspected and approved.
- Delivery and gift-wrapping fees are non-refundable.
- For orders with free shipping initially, the original shipping cost will be deducted from the refund amount.
Exclusions
We cannot accept returns for:
- Opened or used items (unless faulty).
- Items marked as final sale or clearance.
Frequently Asked Questions (FAQs)
Q: How long will it take for my order to arrive?
A: Standard delivery takes 2–7 business days, while express delivery takes 1–3 business days depending on your location.
Q: How much does shipping cost?
A: Shipping starts from $8. Orders over $99 ship free. Express shipping is $12.90.
Q: Can I return an item if I change my mind?
A: Yes, within 30 days of purchase, as long as the item is in saleable condition with original packaging intact.
Q: What if I received a faulty item?
A: Contact us immediately at [email protected], and we’ll assist with a replacement or refund.
Q: Do you ship internationally?
A: Yes! Rates vary by destination and are calculated at checkout.
Contact Us
For further assistance, email us at [email protected] or call during business hours.
Thank you for choosing Sleep and Sound! We’re here to ensure you have the best experience possible.
