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Shipping & Returns

Sleep and Sound

Shipping & Returns

Fast dispatch, reliable delivery, and a hassle-free return process — because your sleep matters.

Same-day dispatch before 1 PM
Free shipping over $99
30-day returns
Order before 1:00 PM AEST on a business day and your order ships today!

Shipping Information

Same Day
1 PM

Order Cut-off Time

Paid in full before 1:00 PM AEST? We dispatch that same day.

Standard
2–7

Business Days

Parcel Post — same state 2–4 days, interstate 3–6 days.

Express
1–3

Business Days

Express Post — same state 1–2 days, interstate 1–3 days.

Tracked
100%

Orders Tracked

You'll receive tracking details by email as soon as your order ships.

Orders placed after 2:00 PM, on weekends, or on public holidays will be processed the next business day. Occasional unforeseen circumstances may require up to 24 hours for processing.

During peak periods (Christmas, public holidays) and for remote or rural areas, delivery times may take longer than the estimates above.

Delivery Times (Australia Post)

Service Same State Interstate Cost
Parcel Post — Standard 2–4 business days 3–6 business days From $8
Express Post — Fastest 1–2 business days 1–3 business days $12.90
Larger Items — Freight White noise machines, bulk earplugs, etc. $15.00
International Rates vary by product and destination At checkout

Shipping Costs

$8+
Flat Rate
Starting price for small items. Exact cost calculated at checkout.
FREE
Free Shipping
On all orders over $99. No code needed.
$12.90
Express Shipping
Flat rate nationwide, regardless of location.
$15
Freight — Large
Bulky or heavy items, such as white noise machines.

💡 You can estimate shipping costs by entering your postcode at checkout before completing your purchase.

Return Policy

Condition

Must Be Unused

Item must be in saleable condition with original packaging, seals and tags intact.

Timeframe
30

Days to Return

Return requests must be made within 30 days of your purchase date.

Postage

Buyer Pays Return

Return postage costs are the buyer's responsibility.

Excluded from returns: Opened or used items (unless faulty) and items marked as final sale or clearance cannot be returned.

Free shipping orders: If your order originally qualified for free shipping and you return it, the original shipping cost will be deducted from your refund. Delivery and gift-wrapping fees are non-refundable.

How to Return an Item

1

Contact Us

Email info@sleepandsound.com.au to request a return. Include your order number and reason for return.

2

Pack & Send

Once approved, securely pack the item in its original packaging and send it to the address we provide.

3

Refund Processed

After we receive and inspect the item, your refund will be approved and processed promptly.

Frequently Asked Questions

How long will it take for my order to arrive?
Standard delivery takes 2–7 business days, while express delivery takes 1–3 business days, depending on your location. Remote or rural areas may take a little longer.
How much does shipping cost?
Shipping starts from $8 for small items. Orders over $99 ship free. Express shipping is a flat $12.90 nationwide. Larger items may incur a $15 freight fee.
Can I return an item if I change my mind?
Yes! Within 30 days of purchase, as long as the item is unused, in saleable condition, with the original packaging intact (including seals and tags). Return postage is at the buyer's cost.
What if I received a faulty item?
Contact us immediately at info@sleepandsound.com.au and we'll sort out a replacement or full refund as quickly as possible.
Do you ship internationally?
Yes! We ship internationally. Rates vary by product and destination and are calculated at checkout when you enter your delivery address.

Still have questions?

Our team is happy to help during business hours.

Email Us

How to Insert Earplugs Correctly

1

Roll

With clean, dry hands, roll the earplug between your thumb and forefinger until it compresses into a tight, crease-free cylinder.

2

Pull

Reach over your head with your opposite hand and pull your ear up and back to straighten the ear canal.

3

Insert

Gently insert the compressed foam earplug into your ear canal with a slight twisting motion while it's still compressed.

4

Hold

Hold in place for 10–15 seconds while the foam expands to fill the canal and create a seal.

5

Check the seal

The earplug should sit flush with or slightly inside the ear canal entrance — not protruding.

1

Warm

Roll the silicone putty between your fingers until soft and pliable.

2

Flatten

Shape into a small flat disc.

3

Press

Press gently over the ear canal opening to form a seal. Do not insert into the canal.

4

Remove

Peel away gently after use.

1

Hold

Hold the earplug by the stem with one hand.

2

Pull

Use your other hand to pull your ear up and back.

3

Insert

Insert narrow tip first into the ear canal with a gentle twisting motion. The stem remains outside the ear.

4

Adjust

Gently adjust depth for comfort and seal.

5

Remove

Pull out slowly by the stem with a slight twisting motion.

Good Fit vs Not a Good Fit

Good Fit

  • Sits flush with or slightly inside the ear canal
  • Noise is noticeably reduced
  • Feels snug but comfortable
  • Stays in place when you move
  • Can still hear important sounds

Not a Good Fit

  • Protrudes from the ear
  • Noise reduction is poor
  • Feels painful or causes pressure
  • Falls out easily
  • Causes itching or irritation

Frequently Asked Questions

Roll the earplug tightly, pull your earlobe up and back to straighten the ear canal, insert with a slight twisting motion, and hold for 10–15 seconds while the foam expands. A proper seal sits flush with the ear canal entrance — not protruding.

No — earplugs reduce noise but don't eliminate it entirely. The body absorbs sound through the skull as well as the ears, so complete silence isn't possible with passive earplugs. High NRR earplugs like Macks Snore Blockers (NRR 32) provide the highest practical level of passive noise reduction.

Foam earplugs insert into the ear canal and offer higher noise reduction ratings (NRR 29–33). Silicone earplugs mould over the ear canal opening — they're more comfortable for some people and fully waterproof, but typically offer lower noise reduction. For sleeping, foam is usually more effective; for swimming, silicone is the better choice.

Soft foam earplugs with a high NRR are the most effective for blocking snoring. Macks Snore Blockers (NRR 32) are our top recommendation. For a reusable option, Alpine Sleep Deep is designed specifically for maximum noise blocking during sleep.

Hold the earplug in place for at least 10–15 seconds. Letting go too early is the most common reason earplugs don't seal properly. The foam needs time to expand and fill the contours of your ear canal.

The most common causes are: not rolling tightly enough before insertion, not pulling the ear up and back, letting go before the foam fully expands, or using the wrong size. If you've corrected all of these and still have poor noise reduction, try a higher NRR earplug.

Earplugs should feel snug but not painful. If they fall out easily, they may be too small. If they cause pressure or pain, they may be too large. Standard earplugs suit most adults; smaller options like Macks Slim Fit or Macks Dreamgirl are designed for narrower ear canals.

Yes, when inserted correctly and replaced regularly. Foam earplugs are single-use — reusing them reduces effectiveness and hygiene. For nightly use, a reusable option like Alpine Sleep Deep is more practical and cost-effective.