Shipping and Returns Policy

At Sleep and Sound, we’re committed to making your shopping experience smooth, reliable, and hassle-free. Below, you’ll find all the details about our shipping and returns policies.

Shipping Information

Same Day Dispatch

• Orders received and paid in full by 1:00 PM (AEST) are processed and dispatched the same day.
• Orders placed after 2:00 PM, on weekends, or on public holidays will be processed the next business day.

Please note: While we aim to dispatch same-day, occasional delays due to unforeseen circumstances may require up to 24 hours for processing.

Delivery Times (via Australia Post)

Parcel Post (Standard):

• Same State: 2–4 business days
• Interstate: 3–6 business days

Express Post (Fastest Option):

• Same State: 1–2 business days
• Interstate: 1–3 business days

For remote or rural areas, delivery times may vary.

Shipping Costs

• Flat Rate: Starting at $8 for small items (calculated at checkout).
• Free Shipping: Available for orders over $99.
• Express Shipping: $12.90 nationwide.
• International Shipping: Rates vary by product and destination (calculated at checkout).

You can estimate shipping costs by entering your postcode at checkout.

Tracking and Larger Items

• All orders include tracking. Once shipped, you’ll receive an email with your tracking details.
• Larger items, like white noise machines or bulk earplugs, may incur a freight cost of $15.

Delays

• During peak times (Christmas, public holidays), delivery may take longer.
• For remote areas or islands, additional time may be required due to limited transport options.

Returns Policy

Change of Mind Returns

We accept returns if you change your mind, provided:

• The return request is made within 30 days of purchase.
• The item is unused, in saleable condition, with original packaging intact (including seals and tags).
• The product is not excluded from returns (see exclusions below).

Return Process

1. Contact our team at [email protected] to request a return.
2. Once approved, securely pack the item and return it to the address provided.
3. Return postage costs are the responsibility of the buyer.

Refund Assessment

• Refunds will be processed once the item is inspected and approved.
• Delivery and gift-wrapping fees are non-refundable.
• For orders with free shipping initially, the original shipping cost will be deducted from the refund amount.

Exclusions

We cannot accept returns for:

• Opened or used items (unless faulty).
• Items marked as final sale or clearance.

Frequently Asked Questions (FAQs)

Q: How long will it take for my order to arrive?
A: Standard delivery takes 2–7 business days, while express delivery takes 1–3 business days depending on your location.

Q: How much does shipping cost?
A: Shipping starts from $8. Orders over $99 ship free. Express shipping is $12.90.

Q: Can I return an item if I change my mind?
A: Yes, within 30 days of purchase, as long as the item is in saleable condition with original packaging intact.

Q: What if I received a faulty item?
A: Contact us immediately at [email protected], and we’ll assist with a replacement or refund.

Q: Do you ship internationally?
A: Yes! Rates vary by destination and are calculated at checkout.

Contact Us

For further assistance, email us at [email protected] or call during business hours.

Thank you for choosing Sleep and Sound! We’re here to ensure you have the best experience possible.