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7-15 Lindsay Rd

Buderim QLD 4556


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We will answer any questions you may have about our online sales right here. Monday to Friday from 09:00 AM to 04:30 PM

customer care sleep and sound

Customer Support

Sleep and Sound have been helping people protect their ears and achieve the best night sleep for over 12 years!

Want to get in touch? We’d love to hear from you. Call one of our friendly team members or pop us a message using the contact form below.

Contact Details

We are just a phone call away and always happy to have a chat!

One of my biggest bugbears, especially since Covid hit, is not being able to talk to a “real” person, furthermore a person in Australia & over the phone! 

Office hours Monday – Friday 9:00am – 4:30pm



7-15 Lindsay Rd



Buderim QLD 4556

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    Same Day Dispatch

    We endeavour to process and ship all orders the same day, provided that orders are received and paid in full by 2:00 pm. All orders after this time are processed and shipped the next business day

    order by 2pm logo
    All orders placed on weekends (Saturday & Sunday). All orders placed
    on weekends (Saturday & Sunday) and Public Holidays will be
    sent on the next available business day.

    Please note: We aim in every way possible to get our orders out the same day that we receive them; having said that, you’ll be happy to know that we here at Sleep and Sound are human and sometimes, on the infrequent occasion, “things may happen” in our world that is out of our control and on the infrequent occasion your order may be processed and shipped within 24 hours of receiving

    Refund and Returns Policy

    If for any reason you are not completely satisfied with your purchase we will give you a 14-day money-back guarantee from the time you receive the goods.

    To be eligible for a return, you must first request a return authorisation. All products must be returned in their original condition. All postage and costs to be paid by you/the buyer.

    We will refuse any returns that do not have a return merchandise authorisation (RMA) number on the package.

    You can obtain an RMA number by emailing in**@sl***********.au Our customer service staff is available Monday through Friday 9 am to 4.30 pm Eastern Standard Time. 

    A refund of the full purchase price, less a 10% restocking fee and less the shipping charge, will be issued within 7 days, provided that the item is in like new, in a sellable condition with all original packaging materials. 

    Returned items will be inspected by quality control before a refund is approved. Any items not meeting the requirements for a refund will be discarded or returned to the customer at customer’s expense. 


    When we receive your return, we will process your refund request within 48 business hours. 

    Any refunds made by us will be processed back to the original payment method when you placed your order.  We strive to offer the highest level of customer service possible.

    Thinking of making a purchase, but still have questions? Please send us a quick email and we’ll respond as quickly as we can.  We’d love the opportunity to help you

    For defective products, please contact the manufacturer for warranty replacement or repairs. 

    For items initially sold with free shipping, refunds will be reduced by our actual cost of shipping the original order.

    Your refund will be processed back through your original payment method, within 7 days of receiving the returned merchandise. 


    Sleep and Sound Customer Satisfaction Guarantee.  

    We at Sleep and Sound endeavour to source only the best of products. We have a strong regard for both quality and customer satisfaction.

    If, for any reason, you are not completely satisfied with your product, return it to us within 14 days of purchase, and we will refund your purchase price. 

    Once an earplug is inserted into an ear, health and safety regulations dictate the product cannot be resold and is therefore useless. You can, however, return any unopened package for a full refund.

    We will not accept returns of the following due to health reasons:

    • Items described as a “trial pack.”
    • Open packages of Earplugs
    • Open Packages of Earphones
    • Open Packages of Mouthguards


    Earplugs come in many styles. Expandable foam, foldable and set silicone, musician style, custom-fitted and even electronic earplugs.

    Most importantly, when choosing ear plugs, we suggest you go for quality, comfort and effectiveness! Sometimes it takes a bit of trial and error to work out which ear plugs best suit you and your needs.

    Each style of earplug has been designed to filter out a certain level of noise/sound, this level is measured in decibels.

    When choosing a pair of earplugs, it is important that you take particular notice of the NRR. (Noise Reduction Rating) The NRR is an indication of the amount of hearing protection that it will give.

    We offer a large variety of ear plugs to suit all people and all applications. These ear plugs for sleeping, swimming, studying, flying, Dentists, shooting, working, musicians, children and more.

    Our Dreamgirl and Slimfit are ideal for people with smaller ear canals (men and women alike). Although this is not always 100% of the time, we mostly find the Dreamgirls and Slimfit are the most popular and comfortable amongst women.

    Macks Silicone Ear Plugs are our number one bestseller for swimming and water sports. Made of soft silicone putty, they are favoured by both men and women of all ages for their extreme comfort. They sit securely in the ear as they easily mould to the shape of the ear canal and opening. They are aptly named “pillow Soft” and frequently double as an alternative to soft foam ear plugs and worn commonly for sleeping and other sound-blocking events. Our customers have told us that the cheaper, wax type ear plugs, that they have tried in the past are no comparison to Macks Pillow Soft Silicone Ear Plugs.

    The Aquablocks are the most wanted reusable earplug for swimming, surfing, boating and any occasion where you require water being blocked from your ears.

    Ultra and Originals are favoured by the gents looking to block out noise for a wide range of applications.

    We offer a sample pack for those who are not quite sure which earplug would best suit them. You can try a variety of different ear plugs to help you decide which ones are your favourite. See here for more information.

    Earplugs are commonly used to block out the sound of a partner snoring.

    A person snoring generally produces a sound level between 50db (being for a light snorer) and 80db (for a heavy snorer). Most snorers register between 50 – 70 DB. The sound of a petrol lawn mower would be equivalent to 80 – 90db. With this in mind, it is no wonder we find it difficult to sleep soundly with a snoring partner.

    When you wear a pair of 32 NRR Ear Plugs such as Macks Snore Blockers, the sound level of snoring, based on the above levels is reduced between 18db to 48db. Ear plugs are designed to successfully reduce the amount of harmful noise to enter your ears, making your surroundings more tolerable to help promote a good night’s sleep.

     by accident, sometimes on purpose (injected humour and the like).

    Currently, the highest Noise Reduction Rating (NRR) being offered by an earplug is 33dB. This means any noise up to that ear plugs NRR will be blocked completely and any noise over this level may still be heard.

    An interesting fact is that the “whole body” actually absorbs sound, so short of finding yourself a comfortable soundproof chamber to call home, there is no way to totally block all noise. Sorry to be the bearer of bad news for all parents out there who have children.

    Earplugs are designed to lessen the severity of the noise and bring it down to a more tolerable and safer level.

    For optimum noise reduction, we typically recommend you try soft foam earplugs.

    You will only find a high decibel noise rating such as 32db NRR in a soft foam, disposable earplug. All reusable earplugs are made of a soft (medical grade) silicone but unfortunately do not offer as high a NRR as a foam earplug.

    Soft foam earplugs are fantastic for blocking all noise. Two of our most popular earplugs for blocking the most amount of noise are our Macks Ultra Ear Plugs and our Macks Original Soft Foam Earplugs.

    When does sound damage my ears?

    People differ in their sensitivity to noise. However, as a general rule, if you have to shout to communicate with someone at a distance of about three feet, the surrounding noise is potentially harmful.
    Other signs to watch for are if the noise hurts your ears, causes your ears to ring, or causes temporary hearing loss for up to several hours after exposure. The start of unsafe levels begins at approximately 85 decibels.

    NRR stands for Noise Reduction Rating. NRR is the amount of sound, measured in decibels, that a pair of ear plugs will block out.

    To better understand this, a persons hearing threshold is defined as 0db (decibels). Someone with normal/good hearing can hear sounds at 15db. A watch ticking would have a level around 20db, whilst whispering rates at approximately 30db, the average conversation is around 50 – 60db.

    The highest noise reduction rating (NRR) currently offered by an earplug is around 32 decibels. Decibel levels up to the earplug’s NRR rating will be blocked out entirely. Any noise over the earplug’s NRR may be heard. Another important factor to note is that the body absorbs sound; so short of encapsulating oneself in a soundproof chamber, it is seemingly impossible to block out all noise. Earplugs and other types of hearing protection devices are designed to lessen the harshness of the noise and bring it down to a safer, more tolerable level.

    Is there a right and wrong way to insert earplugs? Absolutely!

    I can not stress enough the importance of a properly inserted earplug.

    If foam earplugs are inserted only halfway you are receiving only half of the benefit and this may be a good reason. Often people tell us they have not had success with noise-blocking in the past with other brands…and bad fitting.

    Follow these steps:

    1. With clean fingers, roll the earplug between your finger and thumb into a snake-like shape.
    2. Pull your earlobe away from your head. (if you are inserting your earplug into the right ear use your left hand to reach over your head and pull halfway down your ear up and out – this straightens your ear canal and allows to earplug to go in better)
    3. Insert the earplug just far enough to block sound. Don’t push it in as far as it will go, just enough that you can feel it enter into your ear and have a little hanging outside your ear canal)
    4. Use the end of your finger to hold the earplug in place as you wait for it to create a sound blocking seal.
    5. I personally count 15 – 30 seconds to make sure that it expands fully completely inside the ear canal which will give the best noise reduction.

    Please feel free to watch this short video for additional instructions and tips.

    White Noise Machines are designed to mask sound from a wide range of frequencies. Additionally, a white noise machine will help disguise background noise keeping the ambient sound of noise in a room at an even level. In effect it will help detune your mind and your hearing by drowning out sudden changes in the level of sound or noises, in an ordinarily quiet room, that may cause you to wake. This is why for years many people have been using fans, air conditioners, radios and air purifiers to create noise to help muffle other sound allowing a restful sleep. Fans and air conditioners are not so ideal in cooler temperatures.

    We are frequently contacted by people asking for ear plugs to help block the sound of a snoring partner. One question we like to ask when people contact us for help is first, has your partner discussed their snoring problem with their doctor? We recommend this to rule out any medical issues as it may be an indicator of a more serious condition such as sleep apnea and shouldn’t be ignored.

    The reality is that it’s much better to address the source of the sound, which in this case is your partner. The fact is, using a simple device such as an Airmax breathing device (which is a very soft silicone splint to help open the nasal passages to improve breathing) could reduce your partners snoring.

    Many people wonder how light play a role in our sleep?

    When it comes to getting quality sleep, a darker surrounding is better. Street lights, outside light sources, and even the sun for shift workers can prevent natural body mechanisms from triggering the sleep phase.

    A sleep mask is a simple, yet a highly effective way of blocking out light whenever and wherever you are in need of sleep.

    We suggest you change your ear plugs when they become soiled or when they no longer retain their form or shape when you remove them from your ear. In the case of silicone ear plugs, it is recommended they are replaced when they become dirty or when they lose their “tackiness” and become less effective. The timeframe to change ear plugs will vary from person to person, depending how often you wear them, how you keep them stored (ideally they should be stored in a carry case or the like away from dust etc) and if you insert & remove them with clean hands, the can typically last anywhere from 3 – 7 days.

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